FAQ｜Hotel Aqua Citta Naha【Official site Best】

Q. When should I pay the fee?
Please make online payment at the time of reservation or you can pay at the property.
For paying at property, we ask you to settle the bill during the check-in process.
Q. Can I use a credit card?
Online payment: VISA, MASTER, AMERICAN EXPRESS, and JCB are accepted.
Paying at property: Credit cards are accepted. Please inquire with the front desk staff at check-in for the types of cards accepted.
Q. Is there a separate accommodation tax?
Lodging tax is levied on your room rate depending on your location. Please contact the hotel for details.
Q. Can I exchange foreign currencies?
We are sorry, but we do not exchange foreign currencies.
Q. Do you accept cashless payments?
We accept PayPay and Alipay for cashless.

Q. I forgot my login password to make a website reservation.
Please click on (Forgot your password) on the member login page and enter the email address you used when you registered, we will send you instructions on how to reset your password.
※Please click Forgot your password?
Q. I can't log in.
Please click on "Forgot your password" on the member login page and enter the e-mail address you used when registering, we will send you instructions on how to reset your password.
※Go to the member login page>>
Q. How can I change or cancel my reservation?
◎RMC会員の方
会員ページにログインしていただきますと、予約の変更・キャンセルができます。
◎If you are not an RMC member
If you are not a RMC member, you can change or cancel your reservation by entering your reservation number and the email address you entered at the time of reservation on the "Reservation Confirmation" page.
Q. Is there a waiting list for accommodation?
No, we do not have a waiting list. Please call us at any time or contact us online to inquire about room availability.
Q. Is there a cancellation fee for my stay?
Please check the "Cancellation Policy" on the reservation page.
Q. Can I make a same-day reservation?
Yes, we accept same-day reservations.

Q. What are your check-in and check-out times?
Check-in：15：00
Check-out：11：00
Q. What should I do if I check in late?
Please arrive as early as possible before 2:00 am.
If you arrive after 10pm, please contact the front desk. If we do not hear from you after 24:00 on the day of your arrival, your reservation may be cancelled.
Q. Can I extend my stay after the check-out time?
The normal check-out time is 11:00, but it is possible to extend your stay. If you wish to extend your stay, please contact the front desk in advance. There is an additional charge for this service. Please note that we may not be able to extend your stay if the room is full. Thank you in advance for your understanding.

Q. Do you have non-smoking rooms?
All rooms in our hotel are non-smoking.
Q. Please tell me about the storage of valuables.
You can keep your valuables at the front desk by filling out a designated form.
Please note that we do not have a safe for storing valuables in the guest rooms, so we ask that you take care of your valuables yourself.
Q. Is Internet access available?
All guest rooms offer free Internet access service using high-speed wired LAN and wireless LAN (Wi-Fi).
Q. Can I sleep with my child?
Preschool children can use existing bed for free.
Q. How much is the room rate for children?
Children above elementary school age are charged the same amount as the adult rate.
Q. Do you have any amenities for children?
We have toiletries and slippers for children.
Q. Do you have cribs available for rent?
We do not rent out cribs, but we do have baby guards available.
Please ask the front desk staff when you check in.
Q. Can minors stay at the hotel?
Yes, minors are welcome to stay. However, if one minor (under 20 years old) or group of minors are staying with us, we will ask a "parent or guardian" to submit a "consent form".
Click here to download the consent form for the guest below 20

Q. Can the hotel provide a courier service?
Yes, the front desk can provide you with a Simaunsou courier service.
Please ask our staff to prepare a slip and fill in the shipping address.
Q. Will you keep my luggage before check-in and after check-out?
If you arrive before the check-in time, we will keep it at the front desk. In addition, even after check-out, we will keep it on the day of the event, so please feel free to contact the front desk.
Please note that we cannot store valuables or fragile luggage.
Q. I'd like to send a package in advance, can you pick it up?
Yes, you can. When you send your luggage to the hotel, please clearly write your name and check-in date on the slip. Please note that we are not responsible for valuables or broken items.
We are also unable to accept cash on delivery or cash on delivery packages.

Q. Is there a vending machine?
They are located near the smoking area on the first floor of the hotel.
Q. Is there a coin-operated laundry?
It is located in the elevator hall on the first floor of the hotel.
Q. Can I smoke in my room or inside the hotel?
The hotel is a non-smoking hotel.
There is a smoking area on the first floor, please use that.
Q. Do you have an ice machine?
We do not have an ice machine, but if you ask at the front desk, we can bring you an ice pail with ice.

Q. Do you have a curfew？
The hotel has a staff stationed at the front desk 24 hours a day, but for security reasons, the hotel entrancewill be closed which can only be opened by reading the guest room card key into the card reader from 0:00 to 6:00.
Q. Can I bring in food and drinks?
You can bring it in.
Please use the refrigerator in the room.
Q. Do you have a copy service?
We accept copy services.
We accept color copies for 50 yen / sheet and black and white for 20 yen / sheet.
Q.　Do you have a fax service?
We accept fax services.
We accept it for 50 yen per sheet.
Q. Is there a parking lot
There is a parking lot exclusively for guests.
Price ¥ 1,500 (tax included) / night
(There is a height limit: 155 cm or more cannot be accommodated)
Q. Where is the breakfast venue?
The breakfast venue is the restaurant (Brio Mattina) on the 1st floor.
Q. Please tell me the breakfast time
7:00 to 10:00 (last admission 9:30)
Q. Do you have bicycles for rent?
We do not have bicycles for rent.
Q. Do you have a laundry service?
We do have a laundry service.
If we receive your order by 9:00 a.m., it will be finished around 6:00 p.m. on the same day.
Q. Do you have an umbrella rental service?
We have them available at the front desk, please come to the front desk when you need to use them.

FAQ｜ Hotel AQUA CITTA Naha【Official site.】